Date/Time
Date(s) - 03/11/2016
10:30 am - 3:00 pm

Location
Imperial War Museum

Categories

• Accreditation
• Leadership & Governance
• Network Events
• Reaching Audiences

A practical, interactive workshop with the National Theatre  at Imperial War Museum Duxford.

70% of our communications with others is through body language.

This session will introduce the principle of status, the effects of it within a customer service setting and of the unspoken dynamics between groups of people. It will give participants the opportunity to explore the key skills needed to communicate with people who are perceived as being both more ‘senior’ or more ‘junior’ to themselves.  It aims to develop flexibility and awareness of personal style.

Learning Objectives:

• Understanding the importance of creating first impressions
• Increasing flexibly in non verbal communication
• A heightened awareness in reading other’s signals
• Techniques for raising and lowering one’s own status

Coffee, tea and refreshments will be provided but please bring your own lunch.

Bookings