The Welcome Explored : A SHARE Front of House Forum Event with the National Theatre
Date/Time
Date(s) - 03/11/2016
10:30 am - 3:00 pm
Location
Imperial War Museum
Categories
A practical, interactive workshop with the National Theatre at Imperial War Museum Duxford.
70% of our communications with others is through body language.
This session will introduce the principle of status, the effects of it within a customer service setting and of the unspoken dynamics between groups of people. It will give participants the opportunity to explore the key skills needed to communicate with people who are perceived as being both more ‘senior’ or more ‘junior’ to themselves. It aims to develop flexibility and awareness of personal style.
Learning Objectives:
- Understanding the importance of creating first impressions
- Increasing flexibly in non verbal communication
- A heightened awareness in reading other’s signals
- Techniques for raising and lowering one’s own status
Coffee, tea and refreshments will be provided but please bring your own lunch.
Bookings
This event is fully booked.
SHARE Museums East is managed by Norfolk Museums Service and funded by Arts Council England