Date(s) - 23/02/2018
10:00 am - 3:00 pm
Braintree District Museum
Trainer – Polly Redman, Marketing & Retail Officer (Braintree District Museum)
This workshop is aimed at anyone who is interested in learning more about delivering good customer service.This workshop will look at how to deliver great customer/visitor service.
Museum shops and welcome desks are the first and last point of contact for visitors so delivering good customer service in these areas are important and expected. This workshop will look at the challenges of delivering this level of service and help with hints and tips on delivering excellence, dealing with complaints and motivating yourself and colleagues.
In the afternoon there will be case studies from recently (re)opened museum shops, exploring the ups-and-downs that came with it. There will also be time for discussion and any questions about retail that the Retail Forum Board will happily help with.
In addition, we will trial a ‘Dead Stock Swap’… whereby participants can bring along examples of any items of stock which are not selling at their site. If anyone else thinks these might sell at their site participants can then liaise after the day over a potential move of the stock.
By the end of the course, participants will:
- Have explored customer/visitor services
- Gained hints and tips on how to deliver good customer/visitor services
- Discussed best practices and any questions with peers
- Shared ideas about stock which does not sell at individual sites
Refreshments and lunch will be provided.
This event is fully booked.