Date(s) - 03/07/2014
10:00 am - 4:00 pm
Museum of East Anglian Life
The Front of House Forum was officially launched at the Fitzwilliam Museum in April 2013, and has gone from strength to strength. Following on from four very successful events around the region in 2013-14, the network is heading to Suffolk, at the Museum of East Anglian Life.
As always, the event will combine speakers with networking and discussion on a variety of topics, including:
- Customer Service: The John Lewis Way! a Masterclass with John Lewis Cambridge
- Standard Operating Procedures: What are they, and why to they matter?
- VisitEngland’s Visitor Attraction Quality Assurance Scheme: Is it for us?
- The Museum Paradox: Welcome/Vigilance, with the Essex Police’s Heritage Crime Unit
- Hot topics for discussion
There will also be a chance to visit the museum. A full programme of speakers is available to download below:
Lunch and all refreshments are provided.
Bookings are closed for this event.