Date(s) - 27/04/2015
10:30 am - 3:15 pm
The SHARE Front of House Network has a mission to inspire, equip and engage all who undertake front of house activities within museums and galleries with a rolling programme of events, and opportunities. The network is pleased to offer this free, facilitated training session.
Rachel MacKay (Senior Visitor Engagement Manager at the Natural History Museum, London) and Phil Wheeler (Security Manager, Fitzwilliam Museum, Cambridge) have lined up an engaging programme that will include:
- Ensuring a warm welcome
- Improving accessibility
- Effective Communications – dealing with difficult Customers/Situations
- Attitudes, behaviour, body language
- Legal requirements: Health & Safety; Security including checking procedures
- A positive approach to retailing
Lunch and all refreshments will be provided.
The full agenda is available to download below:
This event is fully booked.